Customer Success Associate

Who we are: Cayosoft, Inc., headquartered in Westerville, OH— the Midwest’s emerging tech hub— is a flourishing global software company undergoing swift expansion. We offer cutting-edge products that empower organizations to efficiently manage, monitor, and recover their Microsoft infrastructure using our unique Hybrid Technology. With our rapid growth and a clear vision for the future, Cayosoft stands as a competitive frontrunner in the market.

Who we need: Cayosoft’s Customer Success Team leads client communications, from onboarding to subscription renewal. We’re seeking a dynamic, articulate individual to enhance our team, ensuring continuous communication throughout the subscription life cycle.

Reports to: Director of Customer Success

Posting Date: September, 2023

Essential Duties and Responsibilities

  • Oversee new customer onboarding, providing essential collaboration details for Cayosoft.
  • Work with management and sales for smooth onboarding.
  • Maintain up-to-date customer information and monitor their subscription journey.
  • Record activities and update customer details in the Sales Force system.
  • Maintain regular contact with customers for satisfaction.
  • Guide customers to relevant Cayosoft resources.
  • Forward customer concerns to management.
  • Support conferences, handling related tasks.
  • Help maintain the promotional product website.
  • Undertake any assigned tasks to achieve company objectives.


  • Must know Microsoft Word, Microsoft Excel and Microsoft Outlook.
  • Bachelor’s degree or equivalent experience preferred.
  • Energetic, positive team player with excellent interpersonal skills.
  • Organized, with a professional and clear communication style.
  • Proactive, highly motivated with a sense of ownership and urgency.
  • Eager to learn and adapt to new concepts.
  • Dedicated to personal growth and achieving success.
  • Can handle multitasking in a dynamic setting with shifting priorities.
  • Goal-oriented, consistently aiming to surpass targets.
  • Outstanding written and verbal skills.
  • Detail-oriented, especially in client communication.
  • At least 2 years of proven experience.

Base salary will comprise roughly 90% of Overall Target Earnings (OTE), while 10% of compensation will come from an incentive compensation plan which pays for performance against measurable objects on a monthly and/or quarterly basis. It is possible to earn above OTE based on exceeding elements of the incentive compensation plan.

Work Environment
This job primarily operates in an office environment.

Classification: Exempt

Travel: Occasional travel may be required 

We are committed to growing the capabilities of our people. We share knowledge to enhance each other’s growth. We are dedicated to building a diverse community, one where employees feel a sense of belonging, are valued for their contributions and the perspectives they bring.

To apply for this position email your resume directly to