Support

Contacting Support

cayosofttechsupport

Support Home – To be eligible to submit a Support Request, you should be registered with the Cayosoft Web Site and have a current Subscription, valid Maintenance Agreement or you must be conducting a Free Trial. If your Subscription or Maintenance Contract has expired contact Subscription Renewals prior to submitting a request.

Standard support is available from weekdays from 9:00 am to 7:00 pm EST excluding major U.S. holidays.  After opening a support case, you will receive a response within 12 hours. If you suspect that your problem will require any level of research or troubleshooting on the part of our support staff, we highly recommend opening the case using the New Case Form. 

 

When to contact support:

Support can help with technical product issues for Cayosoft Administrator or other licensed Cayosoft products only. Support does not cover issues that would be considered sales or consulting in nature by our support staff.

Create a Support Request for:

Install& Upgrade issues

Product Configuration Questions

Troubleshooting Issues

Contact Sales for:

General feature questions

Pricing or Quote requests

Buying additional licenses

 

Support Levels

Premier Support*

 

Premier support is available from Monday – Friday from 9:00 am to 7:00 pm EST excluding major holidays.  If you suspect that your problem will require any level of research or troubleshooting on the part of our support staff, we highly recommend opening the case using the New Case Form.

Both Phone Support & Online Support

Access to upgrades and patches

Response within 3-6 hours

 

Standard Support*

 

Standard support is available from Monday – Friday from 9:00 am to 7:00 pm EST excluding major holidays.  After opening a support case, you will receive a response within 24 hours. If you suspect that your problem will require any level of research or troubleshooting on the part of our support staff, we highly recommend opening the case using the New Case Form.

Online Support Only

Access to upgrades and patches

Response within 12 hours

*Other questions and issues will be handled at the discretion of the support manager.