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25 Day Trial Mode & Paid Subscription Customer Support Support is available weekdays from 9 am to 7 pm EST excluding U.S. holidays. Before opening a support case please register here.
Community Support is FREE for all Freeware, Trial, and Paid Subscription customers.
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Premier Support*
Premier support is available from Monday – Friday from 9:00 am to 7:00 pm EST excluding U.S. holidays.
Both Phone Support & Online Case Based Support
Access to upgrades and patches
Response within 3-6 hours
Standard Support*
Standard support is available from Monday – Friday from 9:00 am to 7:00 pm EST excluding U.S. holidays.
Online Case Based Support Only
Access to upgrades and patches
Response within 12 hours
*Other questions and issues will be handled at the discretion of the support manager.