Cayosoft Support

Quick and Easy Issue Resolution

Cayosoft products are easy to install, configure and use, yet we understand that you may need help from time to time. We are proud to offer a variety of support options to help ensure your success.

Cayosoft Support Options

Our team is here to help! Cayosoft support is available Monday through Friday, 9 AM to 7 PM, Eastern Standard Time (EST), excluding U.S. holidays. Both support option include access to upgrades and patches. 

Premier Support

Standard Support

  • Online & web-based case-based support
  • Response within 1-2 hours
  • Online case-based support
  • Response within 3 business hours

Cayosoft Support Quick Links

We gathered some of the most requested links, all in one convenient location.

Check out these relevant resources.


How to Get Access to Cayosoft Support

This article gives step-by-step instructions on how to register for an account with Cayosoft to get access to product documentation, open and track support cases, and participate in community discussions. 

Web Page

Cayosoft Support Center

The Cayosoft Help Center provides numerous support resources including: 

  • 24/7 access to common questions 
  • Documentation
  • Knowledge Base
  • Articles
  • And much more!


Cayosoft Support Guide

The Cayosoft Support Guide overviews Caysoft’s Standard Support offerings, with best practices, processes, and policy summaries.