Support

Contacting Support

cayosofttechsupport

Support Home – To be eligible to submit a Support Request, you should be registered with the Cayosoft Web Site and have a current Subscription, valid Maintenance Agreement or you must be conducting a Free Trial. If your Subscription or Maintenance Contract has expired contact Subscription Renewals prior to submitting a request.

Standard support is available from weekdays from 9:00 am to 7:00 pm EST excluding major U.S. holidays.  After opening a support case, you will receive a response within 12 hours. If you suspect that your problem will require any level of research or troubleshooting on the part of our support staff, we highly recommend opening the case using the New Case Form. 

When to contact support:

Support can help with technical product issues for Cayosoft Administrator or other licensed Cayosoft products only. Support does not cover issues that would be considered sales or consulting in nature by our support staff.

Create a Support Request for:

  • Installing & Upgrades
  • Product Configuration
  • Troubleshooting Issues

Contact Sales for:

  • General feature questions
  • Pricing or Quote requests
  • Buying additional licenses

Other questions and issues will be handled at the discretion of the support manager.

Overview
Premier Support

  • Both Phone Support & Online Support
  • Access to upgrades and patches
  • Response within 3-6 hours

Premier support is available from Monday – Friday from 9:00 am to 7:00 pm EST excluding major holidays.  If you suspect that your problem will require any level of research or troubleshooting on the part of our support staff, we highly recommend opening the case using the New Case Form.

Standard Support

  • Online Support Only
  • Access to upgrades and patches
  • Response within 12 hours

Standard support is available from Monday – Friday from 9:00 am to 7:00 pm EST excluding major holidays.  After opening a support case, you will receive a response within 24 hours. If you suspect that your problem will require any level of research or troubleshooting on the part of our support staff, we highly recommend opening the case using the New Case Form.