Cayosoft Support & Knowledge Base

Quick and Easy Issue Resolution

Cayosoft products are easy to install, configure and use, yet we understand that you may need help from time to time. We are proud to offer a variety of support options to help ensure your success.

Hours: Monday through Friday, 8 AM to 8 PM, Eastern Standard Time (EST), excluding U.S. holidays. 


The average customer retention rate over the past 3 years.

4.5 / 5.0

Satisfaction rate for all support cases across all products.

1.2 Hrs

The average case response time over the past 3 years. 

Support Options

Standard Support (Included)

  • Online case-based support
  • Response within 3 business hours

Services (Included)

  • One day of service included with each subscription
  • Additional Services can be purchased separately

Premier Support

  • Online & web-based case-based support
  • Response within 1-2 hours

Upgrade Assistance (Included)

  • Web session with a Cayosoft Engineer to ensure
    all upgrades are easy and successful. 

Cayosoft Support Quick Links

We gathered some of the most requested links, all in one convenient location.

Check out these relevant resources.


How to Get Access to Cayosoft Support

This article gives step-by-step instructions on how to register for an account with Cayosoft to get access to product documentation, open and track support cases, and participate in community discussions. 

Web Page

Cayosoft Support Center

The Cayosoft Help Center provides numerous support resources including: 

  • 24/7 access to common questions 
  • Documentation
  • Knowledge Base
  • Articles
  • And much more!


Cayosoft Support Guide

The Cayosoft Support Guide overviews Caysoft’s Standard Support offerings, with best practices, processes, and policy summaries. 

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