Technical Support Engineer
Grow your career with this crucial role!
Summary:
Cayosoft Inc., a global independent software vendor, delivers exciting and innovative products that help organizations manage their Microsoft infrastructures throughout their journey from on-premises, to hybrid, to public and private cloud. Applying deep expertise in IT operations and a focus on delivering practical new functionality, Cayosoft helps customers worldwide remove barriers to adoption of a modern cloud infrastructure. Cayosoft’s solutions secure, simplify, automate and control Active Directory, Exchange On-premises, Office 365, Exchange Online and Azure Active Directory, OneDrive, SharePoint and Teams. Headquartered in Columbus, OH, we are a fast-growing start-up, with a competitive product advantage, and a great vision of the future. Cayosoft is currently experiencing high growth.
We are in search of a dynamic individual to join our team in the role of Technical Support Engineer. As a member of this team, you will play a vital role in assisting our software in client environments, ensuring their satisfaction through exceptional customer service. This position is primarily based in Central Ohio and offers the opportunity to participate in our hybrid workplace program.
Responsibilities:
- Provide technical support through Phone, Web, and E-mail for company products.
- Identify and resolve issues that arise, reproduce in-house and work with QA/Engineering to resolve when a resolution or workaround is not available.
- Participate in Product Development and Roadmap by logging customer and personal feedback and providing that to R&D
- Understand customer requirements and assist with implementing solutions.
- Facilitate knowledge transfer to customers during troubleshooting and resolution.
- Ability to identify and solve problems efficiently and effectively.
- Strong customer-facing and relationship building skills with a passion for customer service and success.
- Potential to be a technical mentor in a small team that will grow quickly over the next several months and years.
Requirements:
- 2+ years in Software Technical Support, Software Development, or IT Administration
- 1+ years of experience supporting and/or performing enterprise software applications implementations.
- Strong analytical and problem-solving skills.
- Excellent collaborative and teamwork skills.
- Excellent customer relationship skills.
- Ability to work 11am – 8pm EST shift, Monday – Friday
- Ability to manage and prioritize multiple tasks based on deadlines and urgency/impact.
- Excellent verbal and written English communication skills.
- Knowledge and understanding of Windows Operating Systems, Active Directory and Entra ID, Exchange (on-prem) and Microsoft 365 and Fundamentals of Networking
- Preferred experience in PowerShell and Microsoft Graph or similar API experience
Additional Details:
- Classification: Exempt
- Reports to: Director of Technical Support
- Compensation: Commensurate with Experience
Cayosoft, Inc. is dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. Cayosoft, Inc. strives to foster an environment where our employees feel respected, valued, and empowered.
To apply for this position, email your resume directly to recruiting@cayosoft.com.