Technical Support Engineer (Remote)

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Summary:

Cayosoft, Inc. is a globally independent, rapidly growing company that delivers exciting and innovative products that help organizations manage their Microsoft infrastructure with our Hybrid Technology. Headquartered in Columbus, OH, one of the fastest growing technology hubs in the United States, we have a competitive product advantage with a great vision for the future.

We are in search of a dynamic individual to join our team in the role of Technical Support Engineer. As a member of this team, you will play a vital role in assisting our software in client environments, ensuring their satisfaction through exceptional customer service. This position is primarily based in Central Ohio and offers the opportunity to participate in our hybrid workplace program.

Responsibilities:

  • Provide technical support through Phone, Web, and E-mail for company products.
  • Identify and resolve issues that arise, reproduce in-house and work with QA/Engineering to resolve when a resolution or workaround is not available.
  • Participate in Product Development and Roadmap by logging customer and personal feedback and providing that to R&D
  • Understand customer requirements and assist with implementing solutions.
  • Facilitate knowledge transfer to customers during troubleshooting and resolution.
  • Ability to identify and solve problems efficiently and effectively.
  • Strong customer-facing and relationship building skills with a passion for customer service and success.
  • Potential to be a technical mentor in a small team that will grow quickly over the next several months and years.

Requirements:

  • 2+ years in Software Technical Support, Software Development, or IT Administration
  • Excellent collaborative and teamwork skills.
  • 1+ years of experience supporting and/or performing enterprise software applications implementations.
  • Strong analytical and problem-solving skills.
  • Excellent customer relationship skills.
  • Team oriented and self-motivated.
  • Ability to manage and prioritize multiple tasks based on deadlines and urgency/impact.
  • Excellent verbal and written English communication skills.
  • Strong knowledge and understanding of, Windows Operating Systems, Active Directory and Entra ID, Exchange (on-prem) and Microsoft 365 and Fundamentals of Networking
  • Preferred experience in PowerShell and Microsoft Graph or similar API experience

Additional Details:

  • Classification: Exempt
  • Reports to: Director of Technical Support
  • Travel: 15-30%
  • Compensation: Commensurate with Experience
  • Location: Remote

Cayosoft, Inc. is dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. Cayosoft, Inc. strives to foster an environment where our employees feel respected, valued, and empowered.

To apply for this position, email your resume directly to hr@cayosoft.com.

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