Endpoint Support Technician
Join our team and grow your career!
Summary:
Cayosoft, Inc. is a globally independent, rapidly growing company that delivers exciting and innovative products that help organizations manage their Microsoft infrastructure with our Hybrid Technology. Headquartered in Columbus, OH, one of the fastest growing technology hubs in the United States, we have a competitive product advantage with a great vision for the future.
We are seeking a highly motivated, articulate, energetic and positive individual to join our Technical Services Team as an Endpoint Support Technician. The ideal candidate will not only possess a proven ability to efficiently handle multiple tasks simultaneously but will also exhibit an eagerness to learn. This position offers an excellent growth opportunity for a candidate keen on advancing their skills and contributing to our dynamic team environment. As an Endpoint Support Technician, you will play a crucial role in ensuring the smooth operation of our organization’s IT infrastructure. Your primary responsibility will be to provide technical support and assistance to end-users, addressing hardware, software, and network issues. You’ll work closely with colleagues, clients, and stakeholders to deliver exceptional service. This is primarily an on-site position but is eligible to participate in the company hybrid workplace program.
Responsibilities:
- Provide timely and effective technical assistance to end-users in person as well as via phone, email, or remote assistance.
- Diagnose and resolve hardware, software, and network problems encountered by users.
- Set up new user accounts, profiles, and access permissions.
- Configure, deploy, and maintain endpoint hardware (such as desktops, laptops, printers, and peripherals).
- Install and update software applications on user devices.
- Exhibit excellent customer service skills, ensuring a positive experience for end-users.
- Communicate technical information clearly and concisely to non-technical users.
- Handle user questions, complaints, and requests professionally and efficiently.
- Manage and successfully execute IT projects (e.g., software or hardware deployments, office moves, IT inventory or license audits).
- Collaborate with other IT teams to ensure seamless integration of endpoint solutions.
Requirements:
- Exceptional customer service skills.
- Excellent communication skills (both verbal and written).
- Proficiency in effectively handling multiple tasks simultaneously, showcasing the ability to navigate and prioritize responsibilities within the scope of the job description.
- Minimum of 2 years of experience supporting Windows 11 and Office 365 in a professional environment.
- Strong understanding of endpoint hardware and software troubleshooting.
- Experience with Microsoft Intune or Group Policy for endpoint management.
- Familiarity with Networking basics such as DHCP, DNS, Routing
- Knowledge of VOIP (Voice over Internet Protocol) systems.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous.
Additional Details:
- Classification: Exempt
- Reports to: Manager, IT
- Travel: 15-30%
- Compensation: Commensurate with Experience
Cayosoft, Inc. is dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. Cayosoft, Inc. strives to foster an environment where our employees feel respected, valued, and empowered.
To apply for this position, email your resume directly to hr@cayosoft.com.
