Support

OverviewStandard SupportPremier SupportSupport Boundaries

Support is available for any customers with a valid maintenance agreement or for any new user during an 25 day free evaluation period. Cayo offers two levels of support Premier and Standard.

Premier Support

  • Both Phone Support & Online Support
  • Access to upgrades and patches
  • Response within 3-6 hours

Standard Support

  • Online Support Only
  • Access to upgrades and patches
  • Response within 24 hours

Support Pricing & Options

SupportOptions

Standard support is available from Monday – Friday from 9:00 am to 7:00 pm EST excluding major holidays.  After opening a support case, you will receive a response within 24 hours. If you suspect that your problem will require any level of research or troubleshooting on the part of our support staff, we highly recommend opening the case using the New Case Form.

Getting Support

Open a Support Case.  If you are unable to locate the answer to your questions you should open a new support case. Open a new support case here.

Premier support is available from Monday – Friday from 9:00 am to 7:00 pm EST excluding major holidays.  If you suspect that your problem will require any level of research or troubleshooting on the part of our support staff, we highly recommend opening the case using the New Case Form.

Getting Premier Support

Open a Support Case.  If you are unable to locate the answer to your questions you should open a new support case. Open a new support case here.

Call us. If you would prefer to speak with a support staff member call us at +1 (614) 423-6718.

Support can help with:

Product support covers issues with Cayo | Admin Essentials only. Support does not cover issues that would be considered consulting by our support staff. Covered topics include:

  • Installation support
  • General product functionality questions/issues
  • Errors/Issues with documentation

Other questions/issues are at the discretion of the support manager.