DOIT experienced an AD outage that its incumbent tool failed to recover.
Challenge
DOIT had been using Semperis for Active Directory backup and recovery under a three-year contract. But the implementation proved difficult, the solution didn’t scale to their multi-forest environment, and confidence in recovery was low.
“Despite being under contract for two years, we couldn’t recover with our existing tool. It was a wake‑up call.”
— Project Leader, Department of Information Technology
Solution
Key capabilities that set Cayosoft apart:
Organization Profile:
The Department of Information Technology
The Southern US Date’s Department of Information Technology (DOIT) is the state’s lead IT agency, providing technology and security services to over 65 state agencies. The department is responsible for safeguarding critical systems used by state employees, schools, municipalities, and public services.
With such a broad mission, the availability of Active Directory (AD) is crucial. If AD goes down, the ripple effects disrupt numerous state services, ranging from law enforcement systems to healthcare operations to citizen‑facing portals.
The results were immediate and transformative:
“Cayosoft gave us confidence that no matter what happens—cyberattack, misconfiguration, or disaster—we can restore AD quickly and keep the state running.”
— Project Lead, Department of Information Technology
The DIOT case demonstrates why modern identity resilience is critical for government IT:
DOIT experienced an AD outage that its incumbent tool failed to recover.
Cayosoft Guardian Forest Recovery restored AD in minutes, ensuring government services stayed online.
With Cayosoft, DOIT gained confidence, scalability, and resilience that their prior solution could not deliver.
tbd
tbd:
“tbd”
— tbd
| Feature | Cayosoft | Legacy |
|---|---|---|
| Hybrid Microsoft Management | Built from the ground up | Bolt-on hybrid support |
| Automation | Declarative, script‑free | PowerShell-heavy |
| Security & Delegation | Zero Trust, vOUs | Complex AD permissions |
| Instant Recovery | Forest-wide recovery in minutes | Manual, batch recovery |
| Customer Support | Direct, transparent, fast | Known delays, upsells |
| Licensing | Transparent, all‑in‑one | Fragmented, audit‑prone |
tbd
tbd
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A central Active Directory (AD) outage exposed limitations in their incumbent vendor’s recovery approach—after ~8 hours with support, AD was still not back online. They needed a faster and more reliable way to restore AD across a complex, multi-forest environment.
DOIT restored AD in minutes and gained confidence that they can recover “at any time, for any reason,” with minimal disruption.
AD underpins authentication and access for services used by more than 65 state agencies—if AD is down, the ripple effects impact employees, partners, and citizens.
A recent survey cited in the case study notes a 172% increase in AD outages over a two-year period; 94% of organizations require hours or days to recover—too slow for mission-critical operations.
During a real outage, the prior solution failed to recover AD despite long troubleshooting. That experience led to canceling the contract and moving to Cayosoft.
A patented AD recovery platform that restores the entire forest in minutes—not days—and unifies all key recovery scenarios in a single console.
Automated orchestration enables the rapid restoration of domain controllers and directory services within minutes, significantly reducing downtime compared to traditional approaches.
No. In addition to full forest recovery, it supports object-level rollback to quickly undo unauthorized changes.
In the incident that prompted the switch, AD was restored within minutes—a dramatic improvement over hours/days.
While exact numbers vary, the case study demonstrates the transition from hours/days to minutes, thereby elevating resilience for citizen-facing services.
Cayosoft’s continuous threat protection and unified workflows help prevent failed or risky recoveries and support secure rollback of unwanted directory changes.
Yes. The platform is designed for rapid, reliable restoration and for reversing malicious changes—key in cyber incidents where time and integrity matter.
Yes—scale and multi‑forest complexity were central to this state deployment; the prior tool “did not scale” and was “not multi‑forest ready.”
All-in-one architecture and easy-to-test, configure, & maintain operations reduce complexity and ongoing costs.
Yes. The platform is easier to test and maintain, allowing for more frequent drills and increased operational confidence.
Yes—instant rollback of unwanted directory data changes is built in.
Traditional methods often require long, manual recoveries. Cayosoft focuses on orchestrated, instant forest recovery and granular rollback—purpose-built for AD resilience.
Because Cayosoft succeeded in minutes where the incumbent failed during a real outage, the state terminated the prior contract and adopted Cayosoft.
Yes—the customer profile in the case study mirrors that of a statewide IT agency supporting over 65 agencies, where uptime, speed, and repeatability are essential.
Yes—by making recoveries faster to test and easier to standardize, it supports an‑audit-ready DR posture and operational accountability.
Utilize an AD-aware recovery platform that enables instant forest recovery and object-level rollback, allowing for clean and rapid restoration.
A recovery method that rebuilds AD services in minutes, avoiding prolonged downtime from traditional, manual restores.
In this state case, Cayosoft recovered AD in minutes; the prior tool failed after extended troubleshooting.
Use object-level rollback to reverse unauthorized or mistaken changes without invoking a full forest recovery.
Often, yes. State IT frequently spans multiple forests/tenants; solutions must scale and handle that complexity reliably.
Without a specialized approach, most orgs take hours or days—which is precisely what Cayosoft is designed to avoid.
Speed, clean recovery, and repeatability—i.e., instant forest recovery, granular rollback, and easy, testable orchestration.
Yes—Cayosoft solutions are designed for hybrid AD and the broader Microsoft stack.
“It’s how we bring identity back online in minutes, so critical services keep running.”
If it relies on manual steps and still takes hours or days, it’s time to evaluate an instant recovery approach.
Run a DR readiness review, map multi-forest requirements, and schedule a demo to see instant forest recovery and rollback in action.