Technical Support Engineer Tier 1

Active Directory Hybrid Tools

werehiring2Job Description

Technical Support Engineer Tier 1

JOB SUMMARY

The Tier 1 Technical Support Engineer – Level 1 provides entry-level technical, client support for Cayosoft’s products via the telephone, web meeting and e-mail.

EXPERIENCE

  • One to two (1-2) years of client or customer support with demonstrated problem resolution skills.
  • One (1) year working knowledge of Windows desktop troubleshooting experience (past and current Windows OS).
  • One (1) year of server administration experience in a Windows environment desired.
  • Strong Networking background desired.
  • One (1) year of using Microsoft PowerShell scripting or general programming skills.
  • Excellent communications skills both verbal and written.
    • Must be Fluent in English (Foreign languages is a plus)
  • Able to work independently in a fast-paced environment.
  • Associate’s degree preferred.  A viable combination of education, certification, and experience also considered.

RESPONSIBILITIES

  • Provide technical support and troubleshooting for Cayosoft’s clients via telephone, email, and web conferencing.
  • Conduct technical sessions with customers to explain or demonstrate features.
  • Proactively stay current on the latest technologies concerning Cayosoft’s products and underlying technologies.
  • Research and troubleshoot customer problems and inquiries.
  • Update and work assigned cases in a timely manner.
  • Maintain strong customer rapport and excellent, timely communication.
  • Communicate effectively with Sales Representatives.
  • Contribute to documentation to build Cayosoft’s knowledge base.
  • Operate effectively in stressful situations.

LOCATION:

  • This position is open in Westerville (OH).

REPORTING RELATIONSHIP AND ACCOUNTABILITY

This position reports to the Director of Engineering or Technical Support Manager.

To apply for this job – send your resume to hr@cayosoft.com.

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