Hybrid Office 365

Real-World Use Case: Automate for Efficiency in Hybrid Microsoft Environments

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Manhattan-Ogden Unified School District looked for a new solution to automate account provisioning and enable password resets for both individuals (self-service) and the help desk. 

The district uses their HR and student information system as the source of authority for user accounts. 

 “When we started running Cayosoft, I was surprised to see a number of users who were in the wrong groups and Organization Units,” said Todd Bryant, Data Manager at Manhattan-Ogden. “We used Cayosoft to move users into the correct OU and groups. This has fixed the issue of students and staff not receiving communication because they were not in the correct distribution group. This has also eliminated potential security concerns.” 

See how to use a membership rule that pulls members from a database of authority to populate an Active Directory group. 

The biggest benefit to Bryant is in the automation and efficiency of time-consuming administrative tasks for him and his team.

“The more we can automate the better. When there is a new student or staff, their accounts are automatically created. And when a user changes locations, the accounts are automatically moved and they get all the correct group membership assignments.” 

“I was surprised how easy it was to configure Cayosoft Administrator to enforce licensing and remove local mailboxes. This year we have had a lot less calls of new students and teachers saying ‘I don’t see any Office 365 apps when they login’, which used to happen when the license was not applied correctly. “Now, if there is issue where licenses didn’t get applied, Cayosoft corrects it before the end users even notice.” 

The fact that Cayosoft is purpose-built for hybrid Microsoft environments is also helping Manhattan-Ogden improve efficiency. “There are probably hundreds of products that can create AD accounts and many less that can create O365 accounts. Very few (if any) that seem to understand hybrid environments like Cayosoft does. See the full case study here.

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