Technical Support Engineer Tier 1

Please email your resume to hr@cayosoft.com.

This position reports to the Cayosoft Support Manager.

JOB SUMMARY

The Tier 1 Technical Support Engineer – Level 1 provides mid-level technical, client support for Cayosoft’s products via the telephone, web meeting and e-mail.

EXPERIENCE

• One (2) year working knowledge of Windows Server troubleshooting experience (past and current Windows OS).
• One (2) year of server administration experience in a Windows environment desired.
• One to two (1-2) years of client or customer support with demonstrated problem resolution skills.
• Strong Networking background desired.
  
• Experience with VMWare Workstation or equivalent is required.
• One (1) year of using Microsoft PowerShell scripting or general programming skills.
• Experience with Active Directory Infrastructure desired.
• Excellent communications skills both verbal and written.
• Must be Fluent in English (Foreign languages is a plus)
• Able to work independently in a fast-paced environment.
• Associate’s degree preferred. A viable combination of education, certification, and experience also considered.

RESPONSIBILITIES

• Provide technical support and troubleshooting for Cayosoft’s customers via telephone, email, and web conferencing.
• Conduct technical sessions with customers to explain or demonstrate features.
• Proactively stay current on the latest technologies concerning Cayosoft’s products and underlying technologies.
• Research and troubleshoot customer problems and inquiries.
• Update and work assigned cases in a timely manner.
• Maintain strong customer rapport and excellent, timely communication.
• Communicate effectively with Sales Representatives.
• Contribute to documentation to build Cayosoft’s knowledge base.
• Operate effectively in stressful situations.

LOCATION
This position is open in Westerville (OH).